Privacy Policy

Hometrack Business to Business – Privacy Notice

Scope

Please read this privacy notice carefully to understand the types of personal data we collect, how we use your personal data, the circumstances under which we will share it, and your rights in relation to the personal data we control and process. We may change this privacy notice. We will post any changes on this page, so please check back frequently.

For the purposes of UK data protection law and regulation, when you enquire about or choose to use our products or services, we are the data controller (where we determine or participate in determining the purposes and manner in which your personal data is processed). When we do so, we are subject to data protection laws and regulations including the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018 and the Privacy and Electronic Communications Regulations 2003.

Product and Service Covered by this Privacy Notice

This privacy notice explains how we collect and use any personal data that you provide to us through our business dealings with you on our websites, platforms, applications and databases, specifically related to our business to business products and services. This privacy notice only applies to personal data provided, collected and processed for business to business purposes. You must not use our business to business products or services, or submit any personal data if you are a consumer.

About Us

Please refer to the terms and conditions that govern the product or service you have shown an interest in, or chosen to use for which Houseful entity is the Controller of the processing of your personal data. You can find out more about Houseful's entities at houseful.co.uk.

Houseful is a subsidiary of ZPG Limited. Any reference to ZPG or Group within this privacy notice includes all or any of the direct or indirect parent or subsidiary undertakings. Reference to "we, us, our and similar" may include all Houseful entities.

Our main ICO registrations numbers are:

• Hometrack MLS Limited – ZA842139
• Hometrack Data Systems Limited – Z1592628

Our registered address is:

The Cooperage
5 Copper Row
London
SE1 2LH

If you have any queries regarding this privacy notice or how we process your personal data you can contact our Data Protection Officer at dpo@houseful.co.uk or via the postal address listed above. Please mark the envelope 'Houseful: Data Protection Officer'.

How We Use Your Personal Data

Depending on your use of this product and service and the choices you make, we will use your personal data for the following high level business purposes.

Providing Products or Services

We process personal data in order to provide you with the product or service that you are interested in, or have chosen to use. Sometimes, to provide these products or services to you, we may need to share your personal data with third parties, or introduce you to third party products or services at your request. Where you create an account with us, we will process your account information for the purposes of administering your account.

Using Our Websites, Platforms, Applications and Databases

We use your personal data to make our products and services accessible to you from your devices, to understand and improve our services, and to allow for online personalisation and targeting where you have provided your consent for us to do so.

Direct Marketing and Service Messages

Where lawful we may use your personal data to send you electronic marketing communications. We will provide you with an option to unsubscribe or opt-out of further communications. Not all of our electronic communications are marketing. Communications confirming you have registered an account or other actions you have taken when using our products and services messages are sent under the lawful basis of 'performance of a contract' and not 'consent'.

How Is Your Personal Data Collected

When you use our products or services, we collect data. We only collect personal data necessary for specific purposes that the law allows. We may obtain personal data about you in the following main ways:

• You provide us with your personal data (such as when you complete a contact form on our website)
• Personal data is collected automatically (such as the automatic recognition of your IP address or placement of cookies on your device)
• We collect personal data from our processors who act on our instructions, such as when you create an account to a website of ours not hosted by us
• We may collect personal data from a third party where relevant such as an agent, new home builder, partner, affiliate, lender, broker, surveyor or conveyancer, this personal data will only ever be collected in compliance with data protection law.

The Reason We Process Your Personal Data

To use your personal data, we must have a valid reason (a "lawful basis"). Sometimes we ask for your consent (e.g. to use certain cookies,) and sometimes where you would expect us to use your personal data for example to provide the product or service you chose to use, then we do not need to ask for consent, and can rely on another lawful reason.

Contract

This is where we need to process your personal data to carry out a contract you (on behalf of your organisation) are party to, or take steps before you enter into such a contract. When you choose to use a product or service you will need to agree to terms of use, we have to process your personal data to provide you with this product or service.

Consent

You have given us consent to use your personal data for a certain reason (you can normally revoke your consent at any time subject to the processing you consented to not already have taken place). We may rely on your consent to send you electronic mail marketing.

Legal Obligations

We (or another ZPG subsidiary) must use your personal data to comply with laws or regulations to which we are subject. We also may process your personal data to assist a third party in complying with their legal obligations.

Legitimate Interests

We may have a legitimate interest in using your personal data. Usually this is to help us run, improve, promote, or protect our services and business. You may be able to reject the processing of your personal data when processed for legitimate interests.

Types of Personal Data

Here are the main types of personal data we collect from you in your professional capacity, and some helpful info on the reason we may collect and process such personal data:

• Your full name, address, email address, mobile phone number and where required other contact details
• The IP address or other device or user identifier you use to access our websites, applications, platforms and databases
• A record of any communication/correspondence you have with us (e.g. when you contact us by email, telephone or post)
• Your account data such as login name and password (where applicable) and other online identifiers and behaviours
• Any personal data that you provide to us as part of a survey or feedback
• Payment card or account details (where applicable)

How Long We Hold Your Personal Data

We store your personal data for as long as it is needed. Some personal data may need to be retained to ensure we or third parties can comply with applicable laws and internal procedures, such as to protect against legal claims in line with statutory limitation periods, or evidence compliance.

You can enquire further about how long we hold your personal data and for what purposes by contacting privacy@hometrack.com

Who We Share Your Personal Data With

We use third parties to help provide our products and services. These companies may collect, store or otherwise process your personal data on our behalf. We share your personal data with third parties for the purposes of providing you with, or taking steps to provide you with, a product and service you have enquired about or utilise.

A third party may become the data controller of your personal data once you engage with them for the purposes of you entering into a potential agreement with them, and therefore you may need to contact them directly to exercise your data subject rights for personal data in their control. You should read their Privacy Notice.

Your Data Protection Rights

You have various rights under data protection law including the right to access, rectification, erasure, and restriction of processing. To exercise any of these rights, or for more information, please contact our Data Protection Officer at dpo@houseful.co.uk or privacy@hometrack.com